Feature guides
Knowledge base and uploads
Use the existing Supportly screens and your authorized workspace. The feature sections below include setup guidance and a local prompt builder for each workflow.
Knowledge base and uploads
Add supported text and file sources, inspect processing states and rebuild knowledge through the available controls. Preserve file-size, source-count, processing and workspace storage limits.
Permissions: Owner/admin (manage_knowledge_base). Plan: All plans, subject to document, upload and storage limits. Use /ai-config/knowledge-base.
- Uploaded content stays in its workspace
- Unsupported and oversized files fail without leaking content
- Answers use current processed sources