Build with Supportly
Everything you need to integrate, configure, and operate your AI-powered customer support platform.
Getting Started
Getting Started
A step-by-step path from sign-in to a working Supportly deployment.
Widget Integration
Widget Integration
Framework-specific embed examples and operational guidance for the Supportly widget.
AI Configuration
AI Configuration
Best practices for making the assistant useful, bounded, easy to hand off, and resilient during provider outages.
API Reference
API Reference
A complete endpoint inventory for authenticated dashboard routes and public widget APIs.
Team Management
Team Management
How to structure operators, reviewers, and admins inside a Supportly workspace.
Billing
Billing
Compare plans, understand usage metrics, and interpret the billing model.
FAQ / Troubleshooting
FAQ & Troubleshooting
A practical troubleshooting guide for the most common Supportly failure modes.
Customer authentication
Website auto login
Connect the website's authenticated customer account on paid plans.
Feature guides
Domains and keys
Permissions, prerequisites and acceptance checks for domains and keys.
Feature guides
Customers and history
Permissions, prerequisites and acceptance checks for customers and history.
Feature guides
Chat, tickets and routing
Permissions, prerequisites and acceptance checks for chat, tickets and routing.
Feature guides
Categories and tags
Permissions, prerequisites and acceptance checks for categories and tags.
Feature guides
Knowledge base and uploads
Permissions, prerequisites and acceptance checks for knowledge base and uploads.
Feature guides
Notifications
Permissions, prerequisites and acceptance checks for notifications.
Feature guides
Analytics and exports
Permissions, prerequisites and acceptance checks for analytics and exports.
Feature guides
Activity log
Permissions, prerequisites and acceptance checks for activity log.